Customer service call trick?

Calling customer service is never a fun experience, especially when you are informed that the wait time will be "greater than 20 minutes" or something like that. A Best Buy associate recently told me a trick for getting through to most cell phone providers, and I assume it would work for other companies as well: choose Spanish at the beginning of the call.

All of the reps for a company who speak Spanish will also speak English, but the wait times are significantly shorter.