2008-11-12

No Passenger Bill of Rights

Remember when all those Jetblue passengers were caught on the tarmac for 8 hours or more?  The outrage of those people coupled with extensive media coverage led to the creation of a task force to look into implementing a "passenger bill of rights."  

The whole thing failed, and that's probably a good thing.  What other industry has government oversight into how they can treat their customers?  By and large, if you are a paying customer, you voluntarily entered into an agreement with a certain party.  If you don't like the way you've been treated, you don't have to patronize them again.  I'm sure many people will never fly Jetblue again.  But should the government be stepping in and mandating a certain amount of time passengers can be kept in a non-moving plane?  And if they mandate a certain time what are the unintended consequences?  If bad weather is on the horizon, more carrier may just cancel all the flights, instead of risking fines by the government.  This may lead to more displaced passengers and more anger than the situation before, which only affected a small handful of people.


1 comment:

Anonymous said...

The more the gov't is involved in things, the more problems occur.